Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.
SHIPPING
- We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time. The total delivery time is the Processing time + Delivery Time
- If your package is stuck in transit, undelivered, or damaged, please contact us or the shipping carrier directly as soon as possible for a speedy resolution
- In some cases, we can submit a package claim to the shipping carrier on your behalf. Package claims take at least 10 or more business days to find a resolution.
- If you need to make special delivery arrangements while your package is in transit, please contact the shipping carrier directly as soon as possible.
- If a package issue is reported more than 30 days from the delivery date, we have limited recourse to reconcile the issue and cannot guarantee a resolution. It is very important to contact us as soon as possible for any type of package issue.
- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
- *** PLEASE ALSO BE AWARE THAT BECAUSE OF THE COVID-19 SITUATION, IT CAN TAKE UP TO 4 WEEKS BEFORE YOUR ORDER IS DELIVERED. WE HAVE NO CONTROL OVER THIS. IF YOU ARE NOT PREPARED TO WAIT, PLEASE DO NOT ORDER. WE HAVE BEEN WATCHING ORDERS FROM AROUND THE GLOBE AND POSTAGE IS IMPROVING, SO IT’S ONLY GOING TO GET BETTER. WE WILL KEEP THIS SECTION UPDATED REGULARLY. May 21, 2021 ***
Shipment Processing Time :
Within Kuwait we offer same day delivery, international shipping will take 3-5 business days and we use DHL services and customer will bear all shipment charges.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
NOTE: If you submit an order and realize your address is incorrect, please contact us as soon as possible. We will make every effort to correct and update your address. Unfortunately, if the package has already shipped, we are not able to change the address. If you have recently moved, you will need to set up mail forwarding to prevent delivery to your old address.
CONTACT INFORMATION:
We reserve the right to alter this Shipping Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Shipping Policy by contacting us. If you would like to contact us to understand more about this Policy, contact us at skyphonekw@gmail.com
WhatsApp +96598870302
This document was last updated on May 21, 2021